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FAQ's

Is my holiday going to take place?

Our estates are currently closed due to Government guidance. Pending further Government guidance, we will reassess this and update you accordingly via our website and database.

Can I move my booking if it has to change due to Government restrictions?

Yes, of course. We are offering our guests the opportunity to rearrange a break for up to twelve months from the original booking date free of charge.

Can I still book a holiday?

Yes, we are still taking bookings at Lower Mill Estate and Silverlake and future bookings are fully protected by our Travel Pledge. We will continue to monitor Government guidelines on travel.

Can I get a refund if my booking has to change due to Government restrictions?

We’re offering a range of flexible options and will assess each booking on a case by case basis. Please contact us at stay@habitatescapes.com if you require further information.

What are my check-in and check-out times?
The earliest you can arrive is 1600 on day of arrival and check-out is by 1000 on day of departure. During the quieter seasons, we offer early check in and later check out for a small fee, subject to availability. Please call the bookings team for more information.
What safety measures will be in place for my stay?

Your safety is of paramount importance to us. Here are just a few of the extra measures we will be taking to keep you and your family safe.

  • Extra cleaning of touch points
  • Timed slots for facilities to reduce numbers
  • Contactless ordering
  • Hand sanitiser available throughout the site
  • Our staff undergoing regular testing (will talk more to you about this one)
  • Optional fogging service - bookable by contacting clean@habitathousekeeping.com 
  • Safety pack in your house

    Please note, items such as salt and pepper and oil are not provided but may be left in the property by prior guests/homeowners.
What is included in my stay?
Bed linen and towels are provided, you will need to bring swimming towels. There will be enough dishwashing tablets for one wash a day. Washing up liquid, a sponge, two tea towels and one toilet roll per toilet will also be provided. Your welcome pack from Habitat Escapes will contain a small amount of tea, coffee and sugar and some milk. Please note, items such as salt and pepper and oil are not provided but may be left in the property by prior guests/homeowners. During the festive period, there will be a decorated Christmas tree at the property.
What facilities does the Estate and local area have?

For information on Lower Mill Estate click here.

For information on Silverlake click here.

How do I pre-book facilities for my stay?

Facilities can be booked up to a fortnight before your stay.

Pre-book sports, outdoor dining and take-away for Lower Mill Estate here.

Pre-book swimming, sports and outdoor dining for Silverlake here.

Swimming pool booking slots for Lower Mill Estate will be available soon. To be notified when these are open, please follow Habitat Escapes on social media.

 

 

Can I bring my dog?

We have a number of pet friendly properties that can accommodate dogs. Should you wish to enquire about any other pet, please contact us.

Own a house and want to let with us?

Click here to contact a member of the team.


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