FAQ's
Yes, of course. We are offering our guests who have been unable to redeem their reservation as a result of a Government imposed travel restriction due to the Covid-19 pandemic, the opportunity to rearrange a break for up to twelve months from the original booking date free of charge.
We’re offering a range of flexible options and will assess each booking on a case by case basis. Please contact us at stay@habitatescapes.com if you require further information.
Future bookings are fully protected by our Travel Pledge. We will continue to monitor Government guidelines on travel.
Any cancellation made by the guest for whatever reason shall be in writing addressed to Habitat Escapes. On receipt of cancellation, Habitat Escapes will seek to re-let the Property for the period of the booking. If Habitat Escapes succeeds in re-letting the property for the whole of the period booked, it shall refund an amount equal to the money paid less the administration fee per week or part thereof booked. If Habitat Escapes is unable to re-let the property at all, monies paid by the guest shall be forfeited to Habitat Escapes. It is recommended that guests take out separate cancellation insurance.
The home owners reserve the right to cancel reservations. In this instance, Habitat Escapes will endeavour to offer the guest alternative accommodation, if this is not suitable, a refund will be issued.
We’re offering a range of flexible options and will assess each booking on a case by case basis. Please contact us at stay@habitatescapes.com if you require further information.
Your safety is of paramount importance to us. Here are just a few of the extra measures we will be taking to keep you and your family safe.
- Extra cleaning of touch points
- Timed slots for facilities to reduce numbers
- Contactless ordering
- Hand sanitiser available throughout the site
- Our staff undergoing regular testing
- Optional fogging service - bookable by contacting clean@habitathousekeeping.com
- Safety pack in your house
Please note, items such as salt and pepper and oil are not provided but may be left in the property by prior guests/homeowners.
For information on Lower Mill Estate click here.
For information on Silverlake click here.
We have a number of pet friendly properties that can accommodate dogs. Should you wish to enquire about any other pet, please contact us.
Dogs are welcome throughout the estates and in the al fresco areas of our restaurants. Dogs need to be on their leads within the development area, but they can be off-lead elsewhere, as long as they are under close control. Please be mindful, as always, of ground-nesting birds and keep dogs away from reed beds where birds may be nesting.
At Lower Mill Estate, Somerford Lagoon’s southern and eastern shoreline is closed from 1st October – 31st March.
Click here to contact a member of the team.
Visit our payment page and enter your booking name and reference number.
Our properties come with travel cots as standard, so you have more room for packing!
The pool at The Nines is currently open from 08:00 – 17:00, but the way in which each of our facilities is opening is frequently changing in line with government advice. For all the latest information regarding which facilities are open or how to make a reservation, please click here.
30 degrees celsius.
Large vehicles, such as campervans, motorhomes and limousines, are not permitted on to the estate without prior consent. We also are unable to allow sign written vehicles on site. Please contact us at stay@habitatescapes.com if you require further information.
