As you will all be aware from the Government’s announcement, we now need to move to the next stage of implementing measures to reduce the spread of coronavirus. The strict new measures in place until further notice, dictate that people should only leave their homes for one of four reasons:
Whilst this is of course frustrating, it’s the right thing to do and we should be proud we’re all doing our bit to delay the spread, protect the NHS and ultimately save lives.
We therefore cannot accept new arrivals at Silverlake or Lower Mill Estate at present and facilities at both estates are currently closed until further notice. Any existing guests will be asked to act in accordance with Government guidelines regarding social distancing.
These measures will be in place until further notice and will be reviewed in line with subsequent Government advice.
Frequently Asked Questions
Is my holiday going to take place?
Our estates are currently closed pending further governmental guidance, we will reassess this and update you accordingly via our website and database.
I am due to travel this Summer; how will this affect my holiday?
We have suspended new arrivals at our estates until further notice. We will continue to monitor Government advice and will endeavour to advise you as early as possible of any further changes that may affect you.
Can I move my booking?
Yes, of course. We are offering our guests the opportunity to rearrange their breaks for up to twelve months from the original booking date free of charge*.
Can I still book a holiday?
Yes, we are still taking bookings at Lower Mill Estate and Silverlake for future summer, winter and 2021 dates. We will continue to monitor Government guidelines on travel.
Can I get a refund?
We’re offering a range of flexible options and will assess each booking on a case by case basis. Please contact us if you require further information.
Thank you for your patience in these unprecedented times.
*Subject to availability. Terms and conditions apply. Full terms and conditions are available below.