10/1/2022 12:00:00 AM - October
How much is the deposit?

Our deposits are 20% of the total property cost, before any additional extras are added. Additional extras will be included in the balance payment. All deposits are non-refundable.

What days can I check in on?

Our check-in days are usually Monday, Friday or Saturday. If you have a specific day in mind, contact our friendly booking team who can assist on 0333 241 6616. 

What length of stay can I book?

Most of our properties offer 2, 3, 4 or 7 night stays; please use the search facility on our website.

What method of payment do you accept?

We accept most methods of payment. Unfortunately, we cannot accept payments using AMEX.

When will my final balance be due?

The remaining balance is required 8 weeks before your stay. If you wish to pay your balance in advance, simply log into our secure online payment system with your booking reference number here.

Can I bring my dog? Which properties are dog friendly?

We welcome well-behaved dogs to our estates and love seeing them enjoy themselves. All our dog-friendly properties include dog bowls as standard. We ask that dogs be kept on their leads within any development areas, otherwise, they can run freely but please be mindful of ground-nesting birds* by keeping your dog away from reed beds where birds may be nesting.

*At Lower Mill Estate, Somerford Lagoon’s southern and eastern shoreline is closed from 1st October – 31st March to protect the wildlife.

Can I add a late check-out/ early check-in?

If you would like early arrival or a late check-out, please get in touch with a member of the team to see if this is possible.  

Can you accommodate larger group bookings?

We cater for a variety of group holidays, ranging from 2- to 6-bed properties, sleeping up to 12 guests. If your group requires more than 1 property, our group bookings team will be able to assist in finding you the perfect place to stay. Simply call us on 0333 241 6616 to discuss your requirements.

What is included in my stay?

There will be washing up liquid, a sponge, two tea towels and one toilet roll per toilet will also be provided. Your welcome pack from Habitat Escapes will contain a small amount of tea, coffee, sugar and some milk. Bed linen and towels for the property are provided – these are not to be used at the swimming pools.


Please note, items such as salt and pepper and oil are not provided but may be left in the property by prior guests/homeowners.

Where do I collect my keys from?

7 days before your arrival, we will email you with the security code for the main entrance gate as well as instructions for the key, which is held at the property in a key safe.

What is the address for the estate?

Lower Mill Estate, Somerford Keynes, Gloucestershire, GL7 6BG


Silverlake, Warmwell Road, Dorchester, Dorset, DT2 8GH

What parking is available?

To maintain a safe and natural environment, there is one (unless told otherwise) allocated parking space per property. If there are several cars in your party, please park in visitor spaces (marked V) or overflow car parks throughout the site. Please ensure all cars display parking permits whilst on site. We do also offer communal electric charging points which are located around the estate.

Does my accommodation have Wi-Fi?

All Habitat Escapes rental properties have WIFI included. The log-on details will be emailed to you 7 days before your stay

There is also free WIFI for guests at our Spa and our restaurants, Ballihoo and Hurricane Terrace.

Can I connect my console to the WiFi?

Yes, you will be provided with the WIFI network and password for your property prior to your arrival so that you can connect any devices you have to this network during your stay.

Does the accommodation include a DVD player, Sky, Now TV, Amazon Prime or Netflix?

All properties have TV’s that have Freeview services. As our properties are privately owned, they are all kitted out slightly differently. Please contact our friendly team with any queries you may have by emailing stay@habitatescapes.com.

Will there be a hairdryer or hair straighteners at the property?

As our properties are privately owned, they offer different amenities, but all properties include at least one hairdryer. If you have any specific needs, we recommend bringing your own with you for your stay. Please contact Habitat Escapes if you cannot locate one in your property.

Does my accommodation have a hot tub?

A selection of our properties will have a hot tub included, some of which are available for an additional fee. Click here to see all the properties we have available.

Can the temperature of the hot tub be adjusted?

Our maintenance team will be monitoring the hot tubs daily so do not need to do anything. Simply sit back, relax and enjoy the views.

Is the kitchen fully equipped?

All properties come with everything you'll need for a perfect break, from tableware to cookware and everything in between. There is a fully equipped kitchen including a hob, cooker, dishwasher, microwave, toaster, kettle, fridge and freezer. Most of our properties include a Nespresso coffee machine but please check with our offices for the pods required.

Can I hire a cot?

Travel cots and highchairs are available upon request for an additional £10. Please note you will need to bring your own linen and mattress for the travel cot.

Are highchairs available to hire?

Yes, highchairs and travel cots are available for hire for a cost of £10, let us know when booking or email us at stay@habitatescapes.com and we’ll ensure they’re ready and waiting when you arrive at your accommodation.  

Do you decorate properties at Christmas?

During the festive period, there will be a fully decorated Christmas tree at the property. Some of our owners like to add their own touches and lighting so this varies at each property. Several houses on the estates add external lighting and our facilities are decorated too.

What safety measures will be in place for my stay?

Your safety is of paramount importance to us. Here are just a few of the extra measures we will be taking to keep you and your family safe.

  • Extra cleaning of touchpoints
  • Contactless ordering
  • Hand sanitiser available throughout the site
  • Optional fogging service - bookable by contacting clean@habitathousekeeping.com 
What is the breakage policy?

Accidents happen and we take a security deposit to cover the costs of any accidental damage. This security deposit is taken during the week before your arrival. Please provide your security deposit before your arrival; otherwise, your check-in may be delayed. If you have any questions, please contact our customer services team.

How do I amend my booking?

We understand things can change. Sometimes a booking may be made in haste, or an unforeseen circumstance may arise. Our terms and conditions provide comfort that we will cancel your booking and refund any monies paid less any unrecoverable commitments made to external suppliers and card surcharges (if applicable).

How do I pay my balance?

You can log in to our secure online payment page and enter your booking name and reference number.

What is your cancellation policy?

We would recommend to all our guests to take out separate cancellation insurance.

All cancellations are required to be in writing to Habitat Escapes. On receipt of the cancellation, Habitat Escapes will seek to re-let the Property for the period of the booking. If we succeed in re-letting the property for the whole of the period booked, we shall refund an amount equal to the money paid, less the administration fee per week or part thereof booked. Where Habitat Escapes is unable to re-let the property at all, monies paid by the guest shall be forfeited to Habitat Escapes.

What are the check-in and check-out times?

The earliest you can arrive is 1600 on the day of arrival and check-out is by 1000 on the day of departure. During the quieter seasons, we offer early check-in and later check out for a small fee, subject to availability. Please contact us for more information.

Is there a policy for bookings that have been cancelled by the homeowners?

Occasionally our homeowners will reserve the right to cancel reservations. In this instance, Habitat Escapes will endeavour to offer the guest alternative accommodation, if this is not suitable, a full refund will be issued.

Can I hire a cot?

Travel cots and highchairs are available upon request for an additional £10. Please note you will need to bring your own linen and mattress for the travel cot.

Can I add extra guests to my booking?

Providing that this does not take you over the permitted number of guests that the property can accommodate, you can add guests to your booking. We also allow day guests to visit whilst you stay.

Please contact us at stay@habitatescapes.com with any guest details. We will require the names and car registrations for any guests visiting your rental property. Guests will have to adhere to the estate codes of conduct and must park in the overflow car park using a display permit.

Do I need to pay a security deposit?

A refundable security deposit of £500 (some properties require £750 or £250) is due before arrival. Please click here to complete payment of your security deposit no more than 5 days before arrival.

How do I add on optional extras for my arrival?

These can be added at the point of booking, alternatively please email stay@habitatescapes.com and we will be happy to add these to your booking for you.

How do I book additional cleaning during my stay?

If you don’t want to spend your precious time off cleaning up after everyone, why not book a mid-week clean to ensure your property feels as lovely as it did when you stepped through the door. Prices from £40, book at clean@habitathousekeeping.com.

Where is my booking confirmation?

Booking confirmation and documentation are sent via email. If you have not received your booking confirmation, please contact our friendly team on 0333 241 6616 who will be able to resend your email.

What happens if my activities aren’t paid for by the time my balance is due?

All activities should be paid for in full by the time your balance is due. If payment for extras and activities hasn’t been made by this time, these may be removed from your booking. Our team can help you check what’s included in your booking before you make payment.

If something’s missing or you have a question get support from our Activity Hub team via phone or email. They can ensure all extras and activities have been added and paid for before you arrive.

What optional extras can I add for my arrival?

We offer a range of extras and activities to suit everyone whether you're travelling with friends on group holidays, with your loved one or on annual family holidays. We also have a great range of kits and hampers available for pre-order from Ballihoo (Lower Mill only). 

·        Late Checkout - 12:00

·        Early Arrival - 14:00

·        Dog for weekend

·        Dog for week

·        Ballihoo Breakfast Hamper

·        Cot and Highchair

·        Midweek Housekeeping

Lower Mill Estate, The Cotswolds

Lower Mill Estate, is a private estate within The Cotswolds Water Park, just outside Cirencester. There are 600 acres of nature reserve with lakeside trails, rivers and green space. It boasts an award-winning spa, numerous swimming pools, an outstanding restaurant and an activity centre where you can hire water-based equipment and bicycles.

Silverlake, Dorset

Silverlake sits amidst unspoilt plains within easy reach of the county’s most alluring attractions including sweeping golden beaches, grand historic houses, cobblestone market towns and cosy country pubs just waiting to welcome you in. Silverlake is a true jewel located in West Dorset. Opportunity for adventure abounds at every turn with a heated infinity pool, a stunning private spa, roof bar, water sports, a private beach, tennis, table tennis and forest playgrounds.

What facilities does Lower Mill Estate have?

Lower Mill offers an award-winning on-site resident’s spa featuring Europe’s first outdoor eco-pool as well as two 20m heated pools – one indoor and one outdoor, steam room, sauna, gym, a restful reading lounge and treatment room.

Ballihoo restaurant is open daily for breakfast, lunch and dinner. There is also the Ballihoo Marketplace, providing a selection of essential groceries and sustainable, local items.

If you’re looking for adventure, our Activity Hub has a range of activities on offer. 

We also have on-site electric car charging points throughout the Estate. For more details on all our facilities, click here.

How do I pre-book facilities for my stay?

Our Swimming pools no longer need to be pre-booked, but it is advisable to check with our spa staff to see how busy the pools are on arrival.

How do I book the Lower Mill Spa and pool?

From Monday 6th June you will no longer be required to book the pool at the spa.

To book treatments please click here or contact the spa on  +44 (0) 1285 862 640.

Which properties have access to the Spa?

All Habitat Escapes properties have access to the spa facilities. Please note you will need to book spa treatments directly with the spa team on  +44 (0) 1285 862 640.

What time is the Spa open at Lower Mill Estate outside of the school holidays?

During ‘low season’ our Spa is open for family swim and adult-only swimming during the below times. Please note there is no entry to the Spa before 1000 and the last entry to the pool is 30 minutes prior to closing.

 

Family

Adult Only

Monday

1000 - 1715

 

Tuesday

1000 - 1715

 

Wednesday

1000 - 1715

 

Thursday

1000 - 1715

 

Friday

1000 - 1830

1830 – 2000

Saturday

1000 - 1800

 

Sunday

1000 - 1830

1830 – 2000

What time is the Spa open at Lower Mill Estate during the school holidays?

During ‘high season’ our Spa is open for family swim and adult-only swimming during the below times. Please note there is no entry to the Spa before 1000 and the last entry to the pool is 30 minutes prior to closing.

 

Family

Adult Only

Monday

1000 - 1830

1830 – 2000

Tuesday

1000 - 1830

1830 – 2000

Wednesday

1000 - 1800

 

Thursday

1000 - 1830

1830 – 2000

Friday

1000 - 1830

1830 – 2000

Saturday

1000 - 1800

 

Sunday

1000 - 1830

1830 – 2000

Are the lakes open all year round for water sports?

Due to safety restrictions about water temperature, water sports equipment is not available for use between November and April. 

Can I bring my own watersports equipment?

When going on the water in your own craft, it is a safety requirement that all water users wear a certified and correctly fitted buoyancy aid. You will also need to have proof of appropriate third-party liability insurance, to a limit of £1 million.
For more information, please click here.

Can I swim in the lakes?

Whilst the lakes are open you are welcome to swim in them. As we do not have any lifeguards on duty, these will be at your own risk and you will be required to wear a buoyancy aid whilst you swim. 

For more details on free swimming in the lakes, please visit the team at the Activity Hub or give them a call on +44 (0)1285 719960. 


When is the pool at The Somerford Nines open?

If your property is within the Somerford Nines gated community, you will have exclusive use of the private, heated outdoor swimming pool, gym and sauna. These facilities are open from 1st April to 31st October. For more information click here.

I’ve booked to bring my dog with me. Are there many dog-friendly places to visit nearby?

Our locations are ideal for you and your furry friend! Both our estates have a great range of dog-friendly accommodation.  For more ideas on dog-friendly activities and things to do nearby, visit here

What is there to do in the local area?

Lower Mill Estate is ideally situated in the heart of the Cotswolds with plenty for you to see and do. For information on the local area surrounding Lower Mill Estate click here.

Is Lower Mill Estate suitable for people with restricted mobility?

Our onsite restaurant Ballihoo is all on one level and offers indoor and alfresco dining as a well-disabled toilet. The Spa have mobility aids so all guests can enjoy the facilities; please get in touch with the Spa Team for further information. 

Given the nature of the estate, the footpaths can often be uneven and undulating, however, most paths around the estate have a smoother surface. If you have any specific requirements, please contact us as we will be happy to help.

Which supermarkets are nearby to Lower Mill Estate?

There is a Co-Op less than a 10-minute drive from Lower Mill Estate. There is a Waitrose and a Tesco extra 12 minutes miles from our site. Lots of local supermarkets also deliver to the estate.

Are there any smoking areas at Lower Mill Estate?

Please note that smoking is not permitted anywhere on-site.

Where is the nearest train station for Lower Mill Estate?

We've listed below the train stations nearest to our luxury lakeside accommodation. Please note, our locations require a journey by car, taxi, bus etc.

The nearest station to Lower Mill Estate is Kemble, it is a 10-minute drive from the estate.

Do you have travel directions and public transport information?

Bus routes and train information is subject to change so we recommend taking a look at the service provider’s website to confirm your final travel arrangements.

What facilities does Silverlake have?

At Silverlake, the on-site resident’s spa – Hurricane Spa features an outdoor 20m heated pool, roof terrace, sauna and gym, along with relaxation lounge and treatment rooms, where you can pamper and indulge yourself to your heart’s content.

Our Hurricane Terrace has far-reaching views across the estate and serves a selection of drinks, light bites, and cocktails. There is also an outdoor pizza shack, serving hand-made pizzas on Saturday evenings.

If you’re looking for adventure, our Activity Hub has a range of activities on offer.

We also have on-site electric car charging points throughout the Estate. For more details on all our facilities click here.

How do I book the Silverlake Spa and pool?

The pool at The Hurricane Spa is currently open from 1000 – 1800. Our Swimming pools no longer need to be pre-booked, but it is advisable to check with our spa staff to see how busy the pools are on arrival.

To book treatments for the spa, please email them directly at hurricane@silverlakedorset.com or call +44 (0)1305 819 909. 

What time is the Spa open at Silverlake outside of the school holidays?

During ‘low season’ our Spa is open for family swim and adult-only swimming during the below times. Please note there is no entry to the Spa before 1000 and the last entry to the pool is 30 minutes prior to closing.

 

Family

Monday

1000 – 1800

Tuesday

1000 – 1800

Wednesday

1000 – 1800

Thursday

1000 – 1800

Friday

1000 – 1900

Saturday

1000 – 1900

Sunday

1000 – 1800

What time is the Spa open at Silverlake during the holidays?

During ‘high season’ our Spa is open for family swim and adult-only swimming during the below times. Please note there is no entry to the Spa before 1000 and the last entry to the pool is 30 minutes prior to closing.

 

Family

Monday

1000 – 1900

Tuesday

1000 – 1900

Wednesday

1000 – 1900

Thursday

1000 – 1900

Friday

1000 – 1900

Saturday

1000 – 1900

Sunday

1000 – 1900

 

Summer:
1st July - 4th September

Family

Monday

1000 – 2100

Tuesday

1000 – 2100

Wednesday

1000 – 2100

Thursday

1000 – 2100

Friday

1000 – 2100

Saturday

1000 – 2100

Sunday

1000 – 2100

What is there to do in the local area?

Silverlake, Dorset is ideally situated near the Jurassic coastline offering plenty for you to see and do. For information on the local area surrounding Silverlake click here.

Are the lakes open all year round for water sports?

Due to safety restrictions about water temperature, water sports equipment is not available for use between November and April. 

Can I bring my own watersports equipment?

When going on the water in your own craft, it is a safety requirement that all water users wear a certified and correctly fitted buoyancy aid. You will also need to have proof of appropriate third-party liability insurance, to a limit of £1 million.


For more information, please click here.

Can I swim in the lakes?

Whilst the lakes are open you are welcome to swim in them. As we do not have any lifeguards on duty, these will be at your own risk and you will be required to wear a buoyancy aid whilst you swim. 

For more details on free swimming in the lakes, please visit the team at the Activity Hub or give them a call on +44 (0)1285 719960. 

Is Silverlake suitable for people with restricted mobility?

Our onsite restaurant Hurricane Terrace is on the first floor, but there is a lift from the Spa for access. Offering both indoor and alfresco dining, it benefits from stunning views across the estate. The Hurricane Spa has mobility aids so all guests can enjoy the facilities; please contact the Spa Team for further information. 

Given the nature of the estate, the footpaths can often be uneven and undulating, however, most paths around the estate have a smoother surface. If you have any specific requirements, please get in touch with us and we will be happy to help.

Are there any smoking areas at Silverlake?

Please note that smoking is not permitted anywhere on-site.

I’ve booked to bring my dog with me. Are there many dog-friendly places to visit nearby?

Our locations are ideal for you and your furry friend! Both our estates have a great range of dog-friendly accommodation.  For more ideas on dog-friendly activities and things to do nearby, visit here

Which properties have access to the Spa?

All Habitat Escapes properties have access to the spa facilities. Please note you will need to book spa treatments directly with the spa team.

To book treatments for the spa, please email them directly at hurricane@silverlakedorset.com or call +44 (0)1305 819 909. 

Which supermarkets are nearby to Silverlake?

There is a Co-Op and Premier shop a few minutes’ walk from Silverlake. There is a Tesco superstore 6 miles from our site. Lots of local supermarkets also deliver to the estate.

Where is the nearest train station for Silverlake?

We've listed below the train stations nearest to our luxury lakeside accommodation. Please note, our locations require a journey by car, taxi, bus etc.

The nearest station to Silverlake is Moreton, it is a 5-minute drive from Silverlake.
Dorchester South and West is just a 15-minute drive from Silverlake.

Do you have travel directions and public transport information?

Bus routes and train information is subject to change so we recommend taking a look at the service provider’s website to confirm your final travel arrangements.

What if I need to contact someone out of hours?

Our properties all have a guest directory that includes a list of useful numbers for your stay. This will include an emergency out of hours number, should you require it.

How do I make a complaint?

If you encounter any problems during your stay, please let us know immediately so that we can address the problem and ensure you have everything you need for a relaxing stay.

Are any members of staff onsite overnight?

A member of the team will always be on duty at night should you require them. Our estates are open 24 hours a day an emergency number will be provided in your holiday welcome pack. You can find out who will be on duty and how to reach them at reception or the hub.

Are there any trained fist-aiders onsite?

There will always be first aiders on duty at each of our Estates. Please ask at the Silverlake reception or Lower Mill Estate hub to find out which first aider will be available during your stay.

Own a house and want to let with us?

Habitat Escapes aims to take all the hassle from letting a property yourselves, or indeed with another agent. Our full management service with housekeeping includes a national marketing and PR campaign as well as a comprehensive website. We deal with all enquiries from quotes through to booking and processing payments. Once on site, we provide a meet and greet service, welcome gift for your guests, complimentary toiletries, a service of being on call 24/7 and dealing with any issues that may arise over the duration of their stay – we are the only agent who will be based on-site and contactable seven days a week.

Click here to contact a member of the team.

How do I find more information on working for Habitat escapes?

If you're interested in starting a career at Habitat Escapes, you'll find everything you need to know and a list of our current vacancies on our dedicated careers page.

Where can I find your terms and conditions?

Our terms and conditions can be found here

What is Habitat Escapes’ sustainable policy?

For more information on our sustainability policy please visit Habitat Zero.

How do I contact you?

For any queries regarding our properties or bookings please contact Habitat Escapes on 0333 241 6616 or stay@habitatescapes.com.

If you have an emergency whilst on-site there is an out-of-hours emergency contact telephone number listed in the property welcome pack and emergency signage on the back of the property front door.

Do you have a brochure?

We don't have a brochure as our website is the best place to find the most up-to-date information. Check prices and availability, learn more about our range of our properties, or find out more about our locations.

Can I order a takeaway to be delivered from an offsite restaurant?

Feel free to relax in your property and order a takeaway from a local eatery. Not all restaurants will deliver to the estates, but some local restaurants will offer this service and the delivery drivers are allowed onto the estate.

Don't forget we have our delicious stonebaked pizzas at Ballihoo and Hurricane Terrace that you can order! 

Are fireworks or Chinese lanterns allowed on site or in the nature reserve?

We want all our guests to enjoy celebrations with us; however, due to the nature of our Estate locations, fireworks and Chinese lanterns are strictly prohibited from both Silverlake and Lower Mill Estate.

Please note that while fireworks are prohibited at our Estates, we cannot be held responsible for firework activities in and around the surrounding area. Please bear this in mind when booking your stay during anticipated periods of firework usage such as Bonfire Night and New Year’s Eve, especially when bringing pets.

Are BBQs allowed in the nature reserve?

We want all our guests to enjoy celebrations with us; however due to the nature of our estate, BBQs are not permitted in the nature reserve. We do, however have how some idyllic spots for a picnic with friends and family.

How can I receive the latest offers and newsletters?

Subscribe for new offers and promotions delivered straight to your inbox. Plus keep up-to-date on the latest news from Habitat Escapes.

Do you offer NHS discounts?

We do offer a discount of 5% on stays for our NHS Heroes. Simply book your stay online and email stay@habitatescapes.com from your NHS email and we can apply the discount for you. NHS discount cannot be combined with any other promotional discounts/offers.

Can you accommodate special events?

Our bookings team are on hand to help create the perfect special event or occasion, just send an email to stay@habitatescapes.com with the details or call us on 0333 241 6616.

Do you accept large party bookings i.e. Hen / Stag parties?

Whilst many of our properties accommodate larger parties, we do not accept stag or hen party bookings on either of our estates.

Can I bring my campervan or motorhome?

Large vehicles, such as campervans, motorhomes, and limousines, are not permitted on to the estate without prior consent. We also are unable to allow sign written vehicles on site. Please contact us at stay@habitatescapes.com if you require further information.

What if my booking changes due to Government restrictions?

We offer a range of flexible options and will assess each booking on a case-by-case basis. Any guests that are unable to redeem their reservation because of Government-imposed travel restrictions due to the ongoing Covid-19 pandemic, will be able to rearrange their break for up to twelve months from the original booking date. Please contact us at stay@habitatescapes.com if you require further information.

How much can I use my own property?

As the owner you can use your property as frequently as you like. The only thing to consider is the more you use the property for your own use, the less opportunity for bookings there is, therefore reducing your potential ROI.

How do I make a booking in my own property?

When we are setting up your property to be listed on our website, we ask our homeowners to notify us via email of any dates they wish to use themselves. If during the year you wish to release any dates for guest bookings or if you wish to book any further available dates for your own use you can do so by emailing our owner’s services team via owner@habitatescapes.com or by telephoning us on 0333 241 6616.

What happens if something gets damaged/broken in my property?

Accidents happen, so we take a £500 security deposit against each guest booking. Our housekeeping team completes an in-depth departure check after each booking and notifies us of any damages that are new to the property. We can then charge the guests for any relevant damages. We have a recharge threshold where we only charge guests for damages over £25.00 + VAT. Any breakages below this are considered general wear and tear of the property.

Are pets allowed?

Not as standard, as the owners of the property it is completely your decision. Pet-friendly properties are some of our most popular properties however there can be greater wear and tear.

What happens if there is a cancelled booking?

As outlined in our guest booking terms and conditions in the event of any cancellation made by the guest, Habitat Escapes will seek to re-let the property for the period of the booking. If we successfully re-let the property for the whole of the period booked, the original guest shall be refunded less an administration fee of £40.00 plus VAT per week or part thereof booked. If we are unable to re-let the property, the guest shall forfeit all monies paid to date.

What happens if I want to stay when there is a booking in place?

If a guest booking is made before an owner booking request is made, the original guest booking takes priority.

When will I get paid?

Our Finance team transfer owner income monthly, based on the departure date of the booking. For example, all bookings that depart in the calendar month of March would be paid in the April statement. We aim to complete all payments within 10 working days of month end.

Do I need a BBQ?

We highly recommend, having one for your guests, especially during the summer months. Properties offering a BBQ are some of our most popular properties as guests can enjoy the home and the views surrounding it.

What happens if a guest has a problem?

Habitat Escapes manages the customer service for all your guest bookings making sure to keep them hassle-free for you. As the owner, your contact will solely be with Habitat Escapes. Any feedback we receive, positive or negative, we will discuss directly with you.  

How will I know when I have a booking?

When a booking is made you are sent an automated booking confirmation email with the booking reference, arrival and departure date. Each month we also send you a forward booking report alongside your monthly owner statement.

How much will I earn from a booking?

The amount varies based on a few factors, most notably the style and size of the property, the quality of the furnishings, the time of year etc. If you would like to find out more about how much your property may achieve on the rental market, please contact us at owner@habitatescapes.com where one of our owner specialists will be happy to discuss this with you.

How much is cleaning?

Your facilitation fee also depends on the style and size of your property. Please contact our owner’s team and we can visit your property to discuss this with you.

Do I need to provide my own linen?

No, we provide the linen for all guest and owner bookings. If you wish to use your own linen for your stays in the property then separate arrangements can be made with our housekeeping team.

What legal certification do I need?

Gas Safety Certificate, Fire Risk Assessment

PAT Testing of electrical items over 12 months only

EICR (Electrical Installation Certificate Report)

Electrical Safety Certificate

Annual Boiler Service

Air Source Heat Pump (if applicable)

Chimney Sweep (if applicable)

EPC (Energy Performance Certificate)

Landlord Holiday Rental Insurance

What if a guest doesn’t pay before they arrive?

All payments and balance chasing are the responsibility of Habitat Escapes. Our system is set up to alert us to any outstanding balances and we carry out regular checks and reporting on this to ensure this does not occur.

What do I need to provide in the kitchen?

We can provide you with a full inventory of recommended items required. This can be requested this by contacting owner@habitatescapes.com or call us on 0333 241 6616.

How many bookings will I get?

This will depend on how often your property is available to the holiday rental market. When we are discussing your property with you, we can provide statistics to you to help with your decision. 

Can I list my property on another online agent such as Air BnB?

When letting through Habitat Escapes, we require exclusive ownership of your property. We collaborate with many affiliates to ensure your property gets full coverage, so your property will also be listed on Air BnB along with a careful selection of online agents.

How do the rental guests access the property?

Habitat Escapes provide guests with property access details a week before arrival once all balances have been paid.

What if I don’t want to rent my property anymore?

Not a problem, situations change all the time.  We require a 3 months’ notice period, but please discuss with the Owner Services team on the designated owner inbox or telephone and we can work out a solution with you.

How do I qualify for furnished holiday lettings tax relief?

The exact criteria and eligibility of your situation would need to be discussed with a certified accountant, or you can find more information on the Property Income Manual on Gov.uk. 


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