Habitat Escape's Travel Pledge & Facilities Update

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PAY ONLY A 10% DEPOSIT on new bookings. Valid on new bookings from 5th June 2020 until further notice. Terms and conditions apply.

For any bookings at any Habitat Escapes location that are unable to redeem their reservation as a result of a Government imposed travel restriction due to the Covid-19 pandemic, that was not in place at the point of booking, you can rearrange your booking free of charge within the same property to another date within 365 days of the original booking. Subject to availability.

Prices will be honoured if a booking has to be changed due to Government guidance. If the cost of your accommodation when you transfer is higher than your original booking, you will be required to make further payment. New Bookings only. Not applicable to backdated bookings. This offer may be withdrawn at any time. Not to be used in conjunction with any other offer. Subject to change.

FREQUENTLY ASKED QUESTIONS

Is my holiday going to take place?

Our estates are currently closed due to Government guidance and will be re-opening for holiday lettings on 12th April 2021.

Can I move my booking?

Yes, of course. We are offering our guests who have been unable to redeem their reservation as a result of a Government imposed travel restriction due to the Covid-19 pandemic, the opportunity to rearrange a break for up to twelve months from the original booking date free of charge.

Can I still book a holiday?

Yes, we are taking bookings at Lower Mill Estate and Silverlake and future bookings are fully protected by our Travel Pledge. We will continue to monitor Government guidelines on travel.

Can I get a refund?

We’re offering a range of flexible options and will assess each booking on a case by case basis. Please contact us at stay@habitatescapes.com if you require further information.

What are my check-in and check-out times?
The earliest you can arrive is 1600 on day of arrival and check-out is by 1000 on day of departure. During the quieter seasons, we offer early check in and later check out for a small fee, subject to availability. Please call the bookings team for more information.

What safety measures will be in place for my stay?
Your safety is of paramount importance to us. Here are just a few of the extra measures we will be taking to keep you and your family safe.

  • Extra cleaning of touch points
  • Timed slots for facilities to reduce numbers
  • Contactless ordering
  • Hand sanitiser available throughout the site
  • Our staff undergoing regular testing (will talk more to you about this one)
  • Optional fogging service - bookable by contacting clean@habitathousekeeping.com
  • Safety pack in your house
What is included in my stay?
Bed linen and towels are provided, you will need to bring swimming towels. There will be enough dishwashing tablets for one wash a day. Washing up liquid, a sponge, two tea towels and one toilet roll per toilet will also be provided. Your welcome pack from Habitat Escapes will contain a small amount of tea, coffee and sugar and some milk. Please note, items such as salt and pepper and oil are not provided but may be left in the property by prior guests/homeowners. During the festive period, there will be a decorated Christmas tree at the property.

What facilities does the Estate and local area have?

For information on Lower Mill Estate click here.

For information on Silverlake click here.

How do I pre-book facilities for my stay?

Facilities can be booked up to a fortnight before your stay.

Pre-book swimming, sports, outdoor dining and take-away for Lower Mill Estate here.

Pre-book swimming, sports and outdoor dining for Silverlake here.

Can I bring my dog?

We have a number of pet friendly properties that can accommodate dogs. Should you wish to enquire about any other pet, please contact us.

Own a house and want to let with us?

Click here to contact a member of the team.

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