Habitat Escape's Travel Pledge & Facilities Update

...

PAY ONLY A 10% DEPOSIT on new bookings. Valid on new bookings from 5th June 2020 until further notice. Terms and conditions apply.

For any bookings at any Habitat Escapes location that are unable to redeem their reservation as a result of a Government imposed travel restriction due to the Covid-19 pandemic, that was not in place at the point of booking, you can rearrange your booking free of charge within the same property to another date within 365 days of the original booking. Subject to availability.

Prices will be honoured if a booking has to be changed due to Government guidance. If the cost of your accommodation when you transfer is higher than your original booking, you will be required to make further payment. New Bookings only. Not applicable to backdated bookings. This offer may be withdrawn at any time. Not to be used in conjunction with any other offer. Subject to change.

FREQUENTLY ASKED QUESTIONS

Can I move my booking or get a refund if my booking is affected by Covid-19?

Yes, of course. We are offering our guests who have been unable to redeem their reservation as a result of a Government imposed travel restriction due to the Covid-19 pandemic, the opportunity to rearrange a break for up to twelve months from the original booking date free of charge.

We’re offering a range of flexible options and will assess each booking on a case by case basis. Please contact us at stay@habitatescapes.com if you require further information.

Future bookings are fully protected by our Travel Pledge. We will continue to monitor Government guidelines on travel.

What is your cancellation policy for bookings if unrelated to Covid-19? 

Any cancellation made by the guest for whatever reason shall be in writing addressed to Habitat Escapes. On receipt of cancellation, Habitat Escapes will seek to re-let the Property for the period of the booking. If Habitat Escapes succeeds in re-letting the property for the whole of the period booked, it shall refund an amount equal to the money paid less the administration fee per week or part thereof booked. If Habitat Escapes is unable to re-let the property at all, monies paid by the guest shall be forfeited to Habitat Escapes. It is recommended that guests take out separate cancellation insurance.

The home owners reserve the right to cancel reservations. In this instance, Habitat Escapes will endeavour to offer the guest alternative accommodation, if this is not suitable, a refund will be issued.

What are my check-in and check-out times?

The earliest you can arrive is 1600 on day of arrival and check-out is by 1000 on day of departure. During the quieter seasons, we offer early check in and later check out for a small fee, subject to availability. Please call the bookings team for more information.

What safety measures will be in place for my stay?

Your safety is of paramount importance to us. Here are just a few of the extra measures we will be taking to keep you and your family safe.

  • Extra cleaning of touch points
  • Timed slots for facilities to reduce numbers
  • Contactless ordering
  • Hand sanitiser available throughout the site
  • Our staff undergoing regular testing (will talk more to you about this one)
  • Optional fogging service - bookable by contacting clean@habitathousekeeping.com
  • Safety pack in your house
What is included in my stay?

Bed linen and towels are provided, you will need to bring swimming towels. There will be enough dishwashing tablets for one wash a day. Washing up liquid, a sponge, two tea towels and one toilet roll per toilet will also be provided. Your welcome pack from Habitat Escapes will contain a small amount of tea, coffee and sugar and some milk. Please note, items such as salt and pepper and oil are not provided but may be left in the property by prior guests/homeowners. During the festive period, there will be a decorated Christmas tree at the property.
What facilities does the Estate and local area have?

For information on Lower Mill Estate click here.

For information on Silverlake click here.

How do I pre-book facilities for my stay?

Facilities can be booked up to a fortnight before your stay.

Pre-book swimming, sports, outdoor dining and take-away for Lower Mill Estate here.

Pre-book swimming, sports and outdoor dining for Silverlake here.

Can I bring my dog and are there any restrictions for dogs?

We have a number of pet friendly properties at both Silverlake and Lower Mill Estate that can accommodate dogs. Should you wish to enquire about any other pet, please contact us.

Dogs are welcome throughout the estates and in the al fresco areas of our restaurants. Dogs need to be on their leads within the development area, but they can be off-lead elsewhere, as long as they are under close control. Please be mindful, as always, of ground-nesting birds and keep dogs away from reed beds where birds may be nesting.

At Lower Mill Estate, Somerford Lagoon’s southern and eastern shoreline is closed from 1st October – 31st March. 

How do I pay my balance?

Visit our payment page and enter your booking name and reference number.

Can I hire a cot?

Our properties come with travel cots as standard, so you have more room for packing!

When is the pool at The Nines open?

The pool at The Nines is currently open from 08:00 – 17:00, but the way in which each of our facilities is opening is frequently changing in line with government advice. For all the latest information regarding which facilities are open or how to make a reservation, please click here. 

What temperature are the pools heated to?

3O degrees celsius.

Own a house and want to let with us?

Click here to contact a member of the team.

 

Share Article